What happens when you contact us

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Contact the Office confidentially

Anyone wishing to obtain information about:

  • the procedures to be followed in order to make a report, or
  • the applicable legislation on the protection of whistleblowers,

can contact the Office directly in French, Luxembourgish, German or English by using the MyGuichet form or through the other means of communication listed below. Any person wishing to provide the Office with information on any non-compliance with the establishment of internal reporting channels can also get in touch with the Office. Any request for information or any report will be handled with strict confidentiality regarding the identity of the person making the request or the potential whistleblower.

The MyGuichet reporting platform set up by OSIG guarantees the completeness, integrity and confidentiality of the information transmitted. Only authorised members of OSIG staff have access to it and are bound by professional secrecy.

You can contact OSIG:

The Office for Whistleblowers endeavours to process requests for information and requests made by any person wishing to submit a report (‘potential whistleblower’) in accordance with the procedure hereafter.

Within 7 days of you sending the request, we will let you know in writing that we have received your report and will give you a file number. Exceptions may apply, notably:

  • If the person refuses to receive the acknowledgment of receipt.
  • If the identity of the person is likely to be revealed to third parties by sending the acknowledgement of receipt.

Next, we will check whether we can intervene and if your report relates to a violation of national or EU law. We do not investigate reports ourselves but provide assistance to identify the competent authority who will investigate the matter.  

If we are unable to help you, we will explain to you why and, where possible, will give you the contact details of the service that will be able to assist you.

Either way, OSIG will provide you with feedback within 3 months, or within 6 months in specific justified cases.

Guarantees of confidentiality

1. Confidentiality of the reporting person’s identity

OSIG undertakes to protect the identity of the potential whistleblower as well as that of any third parties involved and handles any report with strict respect for confidentiality. The identity of the person reporting a breach must not be disclosed without their explicit consent, except to Office staff members responsible for receiving or following up on requests from potential whistleblowers. This also applies to any other information identifying the potential reporting person.

2. Exceptions

The identity of the potential whistleblower and other information may be disclosed, only if necessary and proportionate, under the amended law of 8 June 2004 on freedom of expression in the media or under other relevant EU law. For example, to protect the rights of the reporting person during investigations or judicial proceedings, particularly with the aim to safeguard their rights of defence.

The Office informs the person, in writing, that their identity has been disclosed and explains the reasons for this disclosure, unless such information would jeopardise the investigations or judicial proceedings concerned.

3. Trade secrets

The Office must not disclose trade secrets beyond what is necessary for proper follow-up.

Where the Office receives information on infringements involving trade secrets, it shall not use or disclose it for purposes other than those necessary for appropriate follow-up.

Processing of personal data

Any processing of personal data carried out during interactions with the Office will be carried out in accordance with the legislation in force on the protection of natural persons with regard to the processing of personal data (GDPR).

Personal data that are manifestly not relevant for the processing of a specific alert will not be collected. If they are accidentally collected, they must be deleted without undue delay.